FAQ

We’re happy to book anything from restaurants and day tours to taxis and car hire for you. Please speak to our reception team, or arrange prior to arrival via email info@edinburghgroupescapes.com.

We do not accept pets.

We have serviced apartments that sleep from 2 guests, up to 34 guests. As an example, if you book for 3 people you will only be permitted to sleep 3 people. Management reserve the right to charge for additional people staying, that have not been booked for.

There are some fantastic restaurants all within a 800 meter radius of each apartment – just ask us and we’d be happy to recommend some of our favourites.

We ask that all apartments are kept in a satisfactory, clean and tidy manner in much the same way you would be expected to leave a hotel room. On check out, you do not need to clean up but it essential the apartment is left in a decent, fit and tidy state. Failing which you may be charged.

We take a £100 deposit per apartment for all bookings.

We do accept Hen and Stag groups, in fact we encourage them.

We are strictly NON smoking.

At present we do not offer disability friendly apartments, however we are undertaking market research at the moment and may look to introduce this in the future.

We are working hard to provide wifi in every serviced apartment, but in some cases we are still working on this. In the meantime, check out http://www.edinburghfreewifi.com and https://www.google.com/maps/d/viewer?mid=1ckBJ1NGFL_-ghho9HCCuEOVd1GM&hl=en for free wi-fi location across the city.

YES! We offer a fantastic welcome pack of tea, coffee, milk pots, sugar, dishwasher tablets, cleaning solution, cleaning cloth, sponge and tea towel.

Yes, cots and high chairs are available on request. We do not provide linen for the cots.
There are a limited number of cots and high chairs and they are available on a first come first served basis. Please arrange with bookings prior to arrival.

We do offer towels and linen and as well as basic toiletries.

Of course, the price you pay is all inclusive, and there are no hidden or extra charges! We do ask for your help in going green, so please turn off lights and heaters when not required.

We offer linen and towels.

We have numerous family apartments, we are set up perfectly for families.

We do offer an iron and ironing board in all apartments.

When you check-in you will be given full details of how to contact the afterhours staff if and when you need to. We ask that this is strictly for emergencies only please.

We will always try to reunite left belongings with their owners.

Monday to Friday: 09:00 until 17:00
We do have staff after hours, strictly for emergencies only and you will be given their details at check-in. If you are planning on checking-in when the office is closed, we have a fantastic and easy late check-in system and you will be given full details of this should the need arise.

Check out is strictly 11:00.
Management reserve the right to charge a £20 penalty per hour for un-booked late check outs.

We offer a 15:00 check-in.